COVID-19 Information

Welcome to the Rosha Aged Care Coronavirus (COVID-19) information page. Here you will find information about the COVID-19 pandemic, how we are responding to it, and what you need to do as a community member of the Rosha Aged Care community.

Current Update: Friday 20 March 2020

We are now asking visitors to re-consider their need to visit our homes. Only essential visits in resident’s rooms are permitted at this time from immediate, close contacts of our residents.

The entry doors to our homes are now closed, and the following 5 steps are in effect for all visits;

Step 1 - If people are unwell in any way, they are not permitted to visit our homes. This includes, but is not limited to, people with the following symptoms; fever, cough, sore throat, shortness of breath, nasal congestion / runny nose, and unusual aches and pains.

Step 2 - If people have travelled overseas or from any country and/or interstate in the past 14 days, they are not permitted to visit our homes.

Step 3 - If people have been in close contact with any person who is unwell, has travelled overseas/interstate in the past 14 days, or has a suspected or confirmed case of COVID-19, they are not permitted to enter our homes.

Step 4 - If the restrictions above do not apply, and the visit is essential, visitors can use the phone number provided at the main entrance to report to our staff for entry.

Step 5 - Prior to entry, everyone is required to wash their hands thoroughly or use the alcohol-based hand rub provided.

We will soon be supplying our homes with additional ipads and android tablets, to help family members and friends communicate with our residents. More information about this process will follow in the near future. We also encourage family members to call our homes on their existing phone numbers in the meantime or on the main phone.

We also ask that residents/consumers do not go on outings to shopping centres, cafes, restaurants, or gatherings with people who may have recently travelled overseas. Should you wish to go on an outing, we ask that you discuss your plans with the Site Manager first, however during this current time, we do not encourage such outings.

Additionally, although we will maintain our high standards of care and services, we will be making some modifications to our home’s events and activities. We understand that some activities will be missed by our residents; however we believe these steps are required at this time to lower the risk of potential exposure or transmission.

Please be assured that we are continuing to monitor the COVID-19 situation closely and are planning for any further escalation, should it be required.


What is COVID-19?

According to the World Health Organization, Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). COVID-19 is the most recently discovered coronavirus.

The World Health Organization advises that the most common symptoms of COVID-19 are fever, cough, shortness of breath and breathing difficulties. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhoea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.

Our response

  • The Rosha Aged Care Quality and Risk Governance Commitee, Executive and Management Team are closely monitoring the COVID-19 situation, and are leading a range of planning and preparedness activities including
  • Activation of the guidelines on COVID-19 outbreaks in residential aged care facilities from the Communicable Diseases Network of Australia as part of our organisational response
  • Communications and training for all staff, volunteers and contractors
  • Increasing of our standard hand-hygiene and infection control and prevention protocols
  • Rolling out new mandatory training modules to all staff, specific to COVID-19
  • Assessing and preparing for any supply chain disruption
  • Introducing new requirements and restrictions on staff returning from travel, and on visitors to our Residential Care facilities

These activities are helping to ensure that our organisation is well prepared to respond to COVID-19, and minimise any impact it may have on our provision of high-quality services to our work force and residents.

What people need to do

The Australian Government Department of Health has provided a range of advice to help limit the spread of COVID-19 in the Australian community, and help protect vulnerable people.

Rosha Aged Care advises that special restrictions apply to people who have recently travelled from any country and interstate, or think they may have been a close contact of a confirmed case of COVID-19. Tasmania have  announced their borders will be shut as of 12.01am 21 Mar 20 for 2 weeks with an aim to qarantine the island from the mainland.   Self isolators must isolate themselves in their home or temporary accommodation, and must not attend public spaces or visit aged care homes.  The virus takes 14 days to show any symptoms.  You must wait 14 days.  Please take isolation seriously and follow it rigidly.  Ask friends to leave food att he door.  Cancel all non-essential appointments.  This virus spreads easily, however the spread can be stopped by limiting contact and social gatherings.  

You can access the latest information on travel restrictions and other COVID-19 advice from the Department of Health

We are asking all of our visitors to our facilities to notify us if they meet any of the current travel restriction criteria, if they have been in contact with a confirmed case of COVID-19, and/or if they are being tested or treated for COVID-19, by calling the facility.

The Department has also advised that practising good hand and sneeze/cough hygiene is the best defence against most viruses. You should:

  • wash your hands frequently with soap and water, before and after eating, and after going to the toilet
  • cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitizer
  • and if unwell, avoid contact with others (touching, kissing, hugging, and other intimate contact)

It is important to remember that most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering with a cold or other respiratory illness—not COVID-19.

More information

For the latest advice, information and resources, go to or call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.

If you have concerns about your health, please speak to a doctor by calling your GP ahead of a visit to seek advice.  If you have any questions, or would like further information about Rosha Aged Care's response to the COVID-19 situation and the measures we are undertaking, please call the facility where your loved one or friend is residing

Queries from families and representatives

Q. Can we contact our loved one multiple times per day? 

A. Yes, there is no restriction.

Thank you

The Management Team would like to thank you for your support during this challening time.  During this time, our strategy is to make the facility a safe environment for both the consumers and our workforce.

We anticipate that this situation may last up to a few months and are considering making some provision to facilitate visits.  We understand that not being able to visit is an issue in itself.  Many families/representatives brinbg items in for their loved ones.  We ask that you still remain part of their daily rituals by continuing with these practices.  Please leave your items with our staff and we will ensure the items are provided to your loved one.