COVID-19 Information

Welcome to the Rosha Aged Care Coronavirus (COVID-19) information page. Here you will find information about the COVID-19 pandemic, how we are responding to it, and what you need to do as a member of the Rosha Aged Care community.

Current Update: 22 June 2020

The SA Commissioner of Police has promulgated the Emergency Management (Residential Aged Care Facilities No 5 and 6) (COVID-19) Direction 2020 from 20 June 2020.  While the updates have been broadcast via media releases, this formal communication aims to provide clarity on the legislative change.


This Direction removes some of the previous restrictions on entry to residential aged care facilities, although some restrictions remain in place. The reduction in restrictions means that: 

  1. Residents are allowed to leave the facility and re-enter;
  2. A visitor who has arrived in SA from the Northern Territory, Tasmania, Queensland or Western Australia is no longer required to quarantine for 14 days;
  3. Children under 16 are no longer prohibited from visiting residential aged care facilities; and
  4. Providers can allow more than one care and support visit to a resident on a particular day; 

There remains increased flexibility for visits to residents expected to pass away within 2 weeks. 

It is important to know that other restrictions CONTINUE to apply. These restrictions continue to have the force of law, and we are required by the Direction to take all reasonable steps to enforce these restrictions. 

Continuing restrictions include: 

  1. “Care and support visits” must still consist of a maximum of two people;
  2. Other than in end-of-life situations, visitors must have had the influenza vaccine (unless there is a medical contra-indication);
  3. Social distancing requirements continue to apply (4m2 per person, no contact, appropriate hygiene); and
  4. Visitors must not enter the facility if they have:
    • a temperature higher than 38C;
    • a history of fever or chills within the last 72 hours;
    • acute respiratory illness symptoms;
    • loss of sense of taste or smell; or,
    • have had contact with a confirmed case of COVID-19 within the previous 14 days (without appropriate protective equipment). 

As noted above, these are legal restrictions that we are required to follow. 

We will continue to monitor the COVID-19 situation and to review our processes. Our primary concern is the wellbeing of our residents, and we will adjust our policies and processes if needed to ensure residents’ safety. 

Thank you for your ongoing assistance and cooperation in keeping everyone associated with our facility as safe as possible.  While the government has devised a staged plan for lifting the restrictions, please remain vigilant with your own practices with regards to social distancing and hand hygiene. 


What is COVID-19?

According to the World Health Organization, Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). COVID-19 is the most recently discovered coronavirus.

The World Health Organization advises that the most common symptoms of COVID-19 are fever, cough, shortness of breath and breathing difficulties. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhoea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.

Our response

  • The Rosha Aged Care Quality and Risk Governance Commitee, Executive and Management Team are closely monitoring the COVID-19 situation, and are leading a range of planning and preparedness activities including
  • Activation of the guidelines on COVID-19 outbreaks in residential aged care facilities from the Communicable Diseases Network of Australia as part of our organisational response
  • Communications and training for all staff, volunteers and contractors
  • Increasing of our standard hand-hygiene and infection control and prevention protocols
  • Rolling out new mandatory training modules to all staff, specific to COVID-19
  • Assessing and preparing for any supply chain disruption
  • Introducing new requirements and restrictions on staff returning from travel, and on visitors to our Residential Care facilities

These activities are helping to ensure that our organisation is well prepared to respond to COVID-19, and minimise any impact it may have on our provision of high-quality services to our work force and residents.

What people need to do

The Australian Government Department of Health has provided a range of advice to help limit the spread of COVID-19 in the Australian community, and help protect vulnerable people.

Rosha Aged Care advises that special restrictions apply to people who have recently travelled from any country and interstate [some states, as listed above], or think they may have been a close contact of a confirmed case of COVID-19. Self isolators must isolate themselves in their home or temporary accommodation, and must not attend public spaces or visit aged care homes.  The virus takes 14 days to show any symptoms.  You must wait 14 days.  Please take isolation/quarantine seriously and follow it rigidly.  Ask friends to leave food at the door.  Cancel all non-essential appointments.  This virus spreads easily, however the spread can be stopped by limiting contact and social gatherings.  

You can access the latest information on travel restrictions and other COVID-19 advice from the Department of Health

We are asking all of our visitors to our facilities to notify us if they meet any of the current travel restriction criteria, if they have been in contact with a confirmed case of COVID-19, and/or if they are being tested or treated for COVID-19, by calling the facility.

The Department has also advised that practising good hand and sneeze/cough hygiene is the best defence against most viruses. You should:

  • wash your hands frequently with soap and water, before and after eating, and after going to the toilet
  • cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitizer
  • and if unwell, avoid contact with others (touching, kissing, hugging, and other intimate contact)

It is important to remember that most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering with a cold or other respiratory illness—not COVID-19.

More information

For the latest advice, information and resources, go to or call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.

If you have concerns about your health, please speak to a doctor by calling your GP ahead of a visit to seek advice.  If you have any questions, or would like further information about Rosha Aged Care's response to the COVID-19 situation and the measures we are undertaking, please call the facility where your loved one or friend is residing

Thank you

The Management Team would like to thank you for your support during this challening time.  During this time, our strategy is to make the facility a safe environment for both the consumers and our workforce.

We anticipate that this situation may last for some time and are making provision to facilitate visits in line with legislative changes.